Frequently Asked Questions

EO costs $14 per month for your clinician-reviewed plan, ongoing plan optimization based on your feedback and unlimited phone calls and in-app messaging with our care team. You can cancel your subscription any time. Note that the cost of your recommended products is NOT included in your plan unless you’re participating in an EO clinical program.

Recommended CBD and Delta-9 THC products can be ordered through your care plan for home delivery. They are delivered just like any other package you might receive from the USPS or others.

At times, we may recommend products to be picked-up from a dispensary near you. For these products, you’ll simply select a time to pick them up in your care plan and our team will then order the products for you. You just show up at the dispensary at the time you chose, pick-up your products and pay for them.

We want to connect you with the most clinically appropriate products while also providing the easiest possible experience. In most cases, we’ll attempt to address your product needs using CBD and Delta-9 THC products available via online retailers (including our own EO Store). These products have been shown to be clinically effective, can be shipped right to your home and don’t require you to visit a dispensary.

However, if the nature and intensity of your symptoms suggest the need for products that can only be sourced from a local dispensary, we will recommend those products instead.

Bring your valid medical card (if you have one), a state I.D. or driver’s license and a debit card or enough cash to pay for products.

No. You can use EO without a medical card. We’ll ask you about your medical card status when you’re sharing your profile information.

No more than 24 hours and typically within 2-3 hours.

Every profile submitted and piece of feedback provided is initially assessed by our proprietary data model and a draft care plan or care plan update is created. That plan is then closely reviewed and edited as needed by a licensed eo clinician. This can take as long as 24 hours or this can take as little as an hour, depending on the complexity of your profile, your care plan and clinician availability.

The EO data model and your clinical team bases all recommendations on relevant aspects of your medical history, cannabis use history, your daily schedule and the feedback you provide as you use your care plan.

The model and your team also considers the profiles, experiences and feedback provided by other EO patients like you and the recommendations of our proprietary data model. And your clinical team (of course) always draws upon their extensive cannabis treatment and research experience to provide the best possible care for you.

Just take your next dose as scheduled!

If you’re less than 30 minutes late, go ahead and take your scheduled dose (also be sure to take the next dose at the originally scheduled time). If you’re more than 30 minutes late just wait for your next scheduled dose.

Needless to say, the more feedback you provide, the better we can care for you. However, we know sometimes schedules change and life happens. If you can’t provide feedback when prompted, don’t worry. Just keep going as guided.

Everyone is different when it comes to the time it takes to reach satisfaction with a care plan. For some, all it takes is a few days or a week or two. For others, it can take longer.
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It’s important to note, however, that very few people retain a static relationship to cannabis for long periods of time. Products, doses and times of use typically change as your reasons for use, symptoms, cannabis tolerance, body and daily schedule evolves.
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As your feedback and needs change, we’ll be with you to alter and optimize your care plan, guide your care and answer your questions.

The answer is an honest “maybe”. If you’d like to make a change just email us at support@eo.care or call 888-823-6143. We’ll do everything we can to accommodate your request.

No problem. Just email us at support@eo.care or call 888-823-6143. We’ll update your care plan in the very near term to accommodate the absence of that product if/as appropriate and coordinate the ordering of the needed product or a responsible replacement.